Products
Are POMPIDOO camera bags produced from a genuine leather? What kind of leather?
POMPIDOO camera bags are produced from a genuine matt or glossy bovine leather from European (mostly Italian) producers.
Do POMPIDOO camera bags have paddings? Is it safe to carry my photo gear in this bag?
POMPIDOO camera bags have all-round paddings; equipped with bottom hardware for superior protection and highest functional maintenance.
Where are POMPIDOO camera bags produced? Are they hand-made?
POMPIDOO camera bags are produced in Europe: Latvia, Baltic States. All our bags are hand-made hence the premium quality is fully under control.
What material is used for garniture of POMPIDOO camera bags?
We use premium plated hardware from European producers. The majority of garniture is made from ZAMA. ZAMA defines a set of metal alloy that comes from: Zinc - Aluminium — Magnesium; thus ZAMA garniture is time resistant.
Are POMPIDOO camera bags water/moisture resistant?
No, genuine leather is typically not a water/moisture resistant material. It gives you other benefits such as look and feel and a long-lasting relationship, however, you should keep your POMPIDOO camera bag away from rain and other exposure to water and liquids.
Is it possible to remove internal dividers? Are they flexible?
Internal dividers in POMPIDOO camera bags are flexible Velcro dividers, which can be adjusted in line with the size/volume of the carried stuff. For instance, the Palermo model has innovative SMART system - dividers in various sizes that provide for the most efficient adjustment. See more in the description of
Palermo camera bag.
Is there a mobile phone pouch in POMPIDOO camera bags?
POMPIDOO bags have a special holder/pouch for mobile phones.
Is there a tablet PC section in POMPIDOO camera bag?
Our three bag models -
Palermo,
Kimberly and
Amsterdam - have a built-in protected section with a soft cloth for a tablet PC. We also tend to work on improvement modifications for our current and upcoming bag model. Thus it is recommended to refer to the bag model description section to learn about all the current features of the particular bag model.
Can I use my POMPIDOO bag as a usual female handbag?
We create camera bags, which are ultimate fashion accessories - if you like your bag shape, colour look and feel, you can simply remove internal dividers and use it as a usual female handbag. Or keep dividers and arrange them the way you need.
Can I use my POMPIDOO bag as a hand luggage during travels?
POMPIDOO camera bag is extremely convenient as hand luggage on a plane: the camera is transported safely and you can easily access all your personal belongings.
Do POMPIDOO camera bags look like a camera bag? Is there any external signs or marks, which suggest a relation with photo bags?
POMPIDOO camera bag is “theft-safe”: it does not look like a specialized photo bag at all and would not reveal there is expensive gear inside.
What else can be put in the POMPIDOO camera bags except of various type of photo gear?
You can put pretty much anything you need on the go: iPhone, purse, car keys, cosmetic bag, cleaning napkins, tissues, batteries, memory cards, credit cards, personal documents, magazines, books, eyewear, chewing gum, pen/pencil, passport, etc.
Please also refer to the "
Hints" to learn more.
What can I do if the colour I'd like to purchase is out of stock?
Please register on the product page and you will be notified as soon as the product is back in stock.
Are the colours of the bags displayed accurately on the Shop?
We have done our best to display product colours on the POMPIDOO website as accurately as possible. However due to monitor discrepancies and the lighting, we cannot guarantee that your display will convey the shade correctly. Please browse our "
Gallery" section to view various images of the product. If you have any doubt, please get in touch with our Support team and we will guide you.
Can I choose the lining for my POMPIDOO camera bag?
Please contact our
Support team to discuss possibilities - it might include some extra production time and extra charge, however, we have fulfilled customized orders in the past.
What amount of equipment will POMPIDOO camera bag hold?
POMPIDOO camera bag holds a total weight of 3,5kg including gear (e.g. camera + lens) and personal items.
I have a specific set of photo gear - how can I make sure it will fit in the POMPIDOO camera bag?
Please take a look at various options and compare - these
5 sets should give you a good hint:
Set 1: Nikon D700 with Nikon 24-70mm f/2.8 lens attached, Nikon 70-200mm f/2.8, Nikon 14-24mm f/2.8.
Set 2: Nikon D700 with Nikon 24-70mm f/2.8 lens attached, Nikon SB-600.
Set 3: Nikon D5000 + 18-70mm f/3.5-4.5 lens attached, Nikon 50mm f/1.4, Nikon SB-600.
Set 4: Sinar Hy6 with Schneider Kreuznach 80mm f/2.8 lens attached, Sonnar 150mm f/4, Seconic flash master L-358.
Set 5: Nikon D700 with Nikon 70-200mm f/2.8 lens attached, Nikon 14-24mm f/2.8.
How can I store my POMPIDOO camera bag?
Please refer to the "
Hints" section to read some useful recommendations on how to take care of the leather bag to keep it for a long time.
Do you provide warranty for POMPIDOO camera bags? What is covered by a warranty?
What should I do in case I would like to return or exchange the bag?
How do I learn about product updates and new product additions?
We are constantly working on new bag models - both female and male. Subscribe to our monthly newsletter to stay up-to-date with the latest news (
/en/space/news/) or follow our
Facebook page.
Shipping
What countries are POMPIDOO bags being shipped to?
We ship POMPIDOO camera bags to the majority of countries worldwide. Our main export countries are USA, Australia, UK, Europe, Asian countries. If you are experiencing troubles with your shipping country during the checkout process,
please contact our Support team.
What are the delivery terms? When can I expect my bag to arrive?
We reserve the right to ship a POMPIDOO camera bag within 14 days from the receipt of order and payment. However, we always try to organize a delivery as soon as we can (typically up to 2 working days). Please expect longer delivery time during the Christmas period due to postal workload. We recommend to order POMPIDOO bags at least 2-3 weeks before the Christmas season to avoid delays.
Will I receive a shipping confirmation?
As soon as the parcel has been shipped you will receive an email with a confirmation of shipping and tracking number so that you could follow the status.
Who is responsible for the safety of my parcel during the shipping?
Once a parcel is shipped, a Shipping company is responsible for its safety until it is handed to the Local destination post office.
Will my bag be delivered to the doorstep?
Typically parcels are delivered to the doorstep. However, if you were not at home during delivery, you may be asked to pick up the parcel at your local post office. It is also essential that you provide your contact phone for the post office to be able to reach you.
How is POMPIDOO camera bag packed before the shipping?
We pack a POMPIDOO camera bag quite thoroughly so that it arrives safely. For more details and pictures, take a look at our "
Hints" section.
Do you attach any documents, e.g. invoices, to a parcel?
We always attach an invoice to the parcel apart from cases when the bag is intended as a gift. You can specify this during the Checkout process.
Financials
I live outside of the European Union - will I have to pay VAT or any other fees?
If you live outside of the EU, you will not be charged VAT and the product price on the Shop will reflect this automatically when you choose your destination country. However, import taxes or any other import charges might apply - we recommend you to check the rules with your local customs office for more details.
What payment methods are available on the POMPIDOO Shop?
POMPIDOO accepts the following payment methods: PayPal, VISA and Mastercard payments.
What are the currency rates that you use on your website?
We are using an international website
www.xe.com to calculate exchange rates.
Where can I see the shipping costs?
You can see the cost of shipping on the product page as soon as you have chosen your delivery country. Or please refer to our "
Terms&Conditions", section 5. Shipping - Delivery Charges table.
In case of order return or exchange do you pay a full refund? Do you also reimburse shipping costs?
Others
Is it safe to make a transaction on the POMPIDOO Shop? Are my personal details protected?
Please refer to the “
Data privacy” section for more details.
Will you distribute my personal details to any third parties?
Please refer to the “
Data privacy” section for more details.
What should I do if I experienced technical issues with my transaction?
Please contact our Support team at pompidoo(@)pompidoo.com and we will help to identify the issue.